... ...
28 years

Software professional with 5 years of experience in Project development, support, IT operations, handling clients and a verifiable record of managing complex IT projects & exceeding expectations. Strong leadership skills, along with team-building skills. 

  • Consultancy
  • IT / ITeS

... Functional Expertise

  • Technology
  • Consulting

... Committee

... Achievements

  • Received client appreciation for analyzing issues on short notice and then monitored all the processes helping deliver 1 million gift cards which amount to $500000.
  • Received 10 times client appreciation in a tenure of 60 months for successful rollout of bug-free deliveries.
  • On the spot Award for outstanding contribution to the organisation.
  • Service & Commitment Award for dedicated service to the organization.  

... Certifications

  • Java proficiency Certification for completed the programme with A grade from Ducat Private Limited.

Work Experience | 68 months

... Career Highlights

System Engineer - Tata Consultancy Services
Project Management

  • Lead and managed a production team of 3 members for a retail-based fortune 500 company Walgreens.
  • Responsible for taking a strong decision during production deployment of whether to proceed with the deployment in a critical situation by considering all aspects.

Quality management

  • Enhanced business efficiency by at least 75% by automating processes which involved manual data entry.
  • Facilitated Release & Deployment managements of more than 10 critical applications with more than 90% success rate.
  • Responsible for meeting Service Level Agreements for the production team.

Operations and Team Management:

  • Responsible for reaching out to respective stockholders and businesses associated with the application in case of any issue.
  • Hosted daily team meetings internally to address professional issues.Created efficient trackers for channelizing daily activity to boost productivity.
  • Conducted interviews to hire new associates in the project.
  • Conducted knowledge transition sessions and KT sessions for new joiners and other members of the digital area.
  • Performed UAT of applications whenever there was a change implementation in the project.