Sarika Singh Katiyar

Sarika Singh Katiyar

... ...
28 years

Seasoned professional with 5.2 years of experience in Client Relationship Management and Project Delivery Management. Well-versed in Business Analysis, Requirements gathering, and Key Account Management.

  • IT / ITeS

... Functional Expertise

  • Consulting

... Committee

  • Conclave Committee

... Achievements

  • ‘Bright Beginning Award’ for saving churn and outstanding contribution to Go To Market Organisation during COVID-19 pandemic.
  • ‘Champion- Annual rating’ for 128% retainment target for year 2020 with 190% retainment target in Q3,2020.
  • ‘Star Award’ by Leadership for 7/7 on client satisfaction index for successful development and production data migration of 80+ Critical claims deliverables.  

Work Experience | 62 months

... Career Highlights

Strategic Account Management - Freshworks   

  • Orchestrated and delivered an action plan to expand revenue in accounts by 34% through upsell and cross-sell.
  • Successfully completed Custom app integration for a Fortune 500 Automobile customer. Improved NPS score from 2 to 10 with the customer and generated additional $480K ARR. 
  • Increased user retention and achieved more than 85% Utilization Rate through Quarterly Business Reviews, Executive Business Reviews, and Account Audits.
  • Accomplished prevention of churn worth $250K ARR for leading US based Retail customer by working with Leadership and helping prioritize customer feature requirements.
  • Introduced Strategic and Tactical initiatives for clients’ re-onboarding process that increased client adoption score by 95% for the accounts. 

Business Analysis - Accenture Solutions Pvt. Ltd.

  • Developed Business Solutions and met 96% of all production deadlines by proactively identifying and mitigating development roadblocks.
  • Administered as Lead post-Go-Live. Handled techno-functional issues involving performance improvements and quantitative data-driven insights using SQL and SSIS. 
  • Reduced data extraction and analysis time by 75%, through automation and Integration Services for File Processing and Reporting.
  • Liased between development team and clients’ leadership to implement portal feature improvements that increased conversion rate by 25%.
  • Built data visualizations using SQL and Tableau for business KPIs that reduced manual reporting work by 8 hours weekly.