Business Analyst – Tata Consultancy Services
Sales Operations and Consulting

• Partnered with Adobe Systems as part of a Sales Operations Team that supported a global phone sales team of 200 sales reps for Sales reporting, forecasting, quota, and attainments setting, ensuring productivity, quality, and compliance.
• Single handedly worked on a sales enablement platform called Outreach.io, which simplified Sales reps’ life by Optimizing Customer Lifecycle for revenue uplift, Sales Automation and provided insights to TSM’s and Managers in Strategy formulation and Sales process buildout.
• Streamlined process and workflows for the Phone Sales team, fix broken journeys via system and tool automation, process re-engineering, and enablement.
• Adopted Digital transformational strategies and technologies for improving the sales reporting process. 

Product Management

• Worked on the system enhancement in order management tool used by scientists worldwide as well as service requests and incidents in Agile environment using CRM Tools like ServiceNow and JIRA ensuring 100% SLA.
• Spearheaded 2 project modules and oversaw a team of 3 people responsible for application maintenance and the handling of high-priority issues (P1/P2).