Niharika Khanna

Niharika Khanna

... ...
28 years

Software professional with over five years of client-facing experience in application management, people management, and cloud migration of data integration applications in the Retail domain.

  • IT / ITeS

... Functional Expertise

  • Consulting

... Committee

  • Corporate Projects Committee

... Achievements

9 ‘On the Spot Awards’ by TCS for exemplary performance in the project achievements.

‘Special Initiative Award’ by TCS for critical bug fixes, which reduced data processing time.

TCS Service Commitment Awards: 2021,2019.

... Certifications

  • Azure Fundamentals (Microsoft certified).
  • ITIL Foundation Certification (TCS Internal).

Work Experience | 64 months

... Career Highlights

IT Analyst – Tata Consultancy Services 
Project Management 

  • Spearheaded a team of 3 to ensure real-time data integration across six applications.
  • Analyzed recurring incidents in the system and deployed permanent fixes to achieve a 5% incident reduction.
  • Automated the existing manual monitoring processes achieving 60% process efficiency.
  • Led the requirement gathering session for migrating and modernizing 2 HR hiring applications using the agile methodology.
  • Ensured 100% Service Level Agreement compliance for incident resolution and change requests.
  • Subject Matter Expert for Web methods across the production teams to provide tailored solutions to the client’s business challenges.
  • Responsible for status reporting and liaison for 6 HR applications to client managers for discussing business-critical issues.
  • Mentored and trained several new joiners in application basics.
  • Conducted training and knowledge-sharing sessions within and outside the team.

IT Service Management 

  • Liaised with end-users to resolve production issues ensuring smooth working of the application.
  • Extensively worked on Jira for planning, tracking, and managing the progress of the enhancements and bug fixes.

Implementation Consulting

  • Coordinated with clients and third-party vendors for baselining the configuration of Sterling file transfers for multiple accounts.
  • Created and executed end to end parallel testing and Sandbox review of several client accounts.