Telecom professional with 5+ years of diversified experience in Project Management, People Management, Process Improvement and Business Engagement. Demonstrated ability to build strong and productive customer relationships.
Senior Network Engineer - Ericsson India Pvt. Ltd.
Project Management
Led LTE/VOLTE cluster rollouts, delivering high network growth rate and superior user experience,ensuring customer acceptance of ~4300 sites under rigorous SLA’s.
Introduced optimization and troubleshooting techniques using automated tools for customer acceptance of ~600 sites MIMO antenna products.
Collaboration with multiple stakeholders from various departments to ensure organic reduction in customer complaints by parameter and physical optimization.
Process Development
Ideated and contributed to the release of Drive-Less Tuning Tool (DLT), a first in India, which reduced the time and cost of manual field tests and drives.
Worked on multiple macros/tool-based algorithms for preparation and documentation of key network performance metrics enhancing consumer experience and network growth.
People Management
Held multiple knowledge sharing sessions and mentored around 20/25 team members ensuring their continuous training on multiple technologies.
Managed vendors and consultants on network performance related activities. Trained them w.r.t technical specifications ensuring continuous communication and meeting the desired results.
Business Engagement
Represented Ericsson India as a Business Builder at India Mobile Congress,2019. Moderated media panel discussions and was one of the spokespersons for Ericsson at analyst events.
Organizing Team Member of Ericsson Global Seminar; the annual event included Ericsson Leadership Team and more than 200 experts and senior leaders across the world attended.