Vaishnavi Nigam

Vaishnavi Nigam

27 years

Focused IT Development Operations professional with 5 years of experience in Application development of front-end applications and their maintenance across multiple clients having analytical approach with good communication skills.

  • IT & ITES
  • ...

... Functional Expertise

  • Operations

... Education

  • B.Tech. (Computer Science), Symbiosis Institute of Technology, Symbiosis International University, Pune.

... Achievements

  • Received Manager’s Choice Reward in the form of 400 Blue points, in IBM portal, as a recognition/reward for diligence, dedication and excellence in work and delivery.
  • Achieved recognition and appreciation for 3 years of service in IBM for quality work and client satisfaction.
  • Gold medal for standing first in Kendriya Vidyalaya school in NATIONAL SCIENCE OLYMPIAD.

... Certifications

  • IBM Cognitive Practitioner, Nov 2018.
  • IBM Blockchain Essentials, Jun 2018.
  • IBM Automation Practitioner, May 2018.
  • Attended 3 days training on BCMS at IBM Pune and received BCM certification - ISO 22301 (BCMS), 28th to 30th June 2017, Pune.
  • IBM Design Thinking Practitioner, Aug 2016.

...
Work Experience | 56 months

  • 56 Total Months
  • 56 IBM

... Career Highlights

Businesses Engagement 

  • Led a team of 4 for application maintenance, supervised and resolved high priority/critical tickets (P1/P2) within the determined SLAs.
  • Provided management and enhancement of existing Applications and services for a defined scope of Applications and Level of Service for multiple clients. 
  • Performed management of reporting activities and reviewed daily status of tickets/issues, documented functional and technical specification and was SPOC for client communication.
  • Identified and highlighted prevalent application glitches reducing future technical debt and ensuring a healthy production environment.
  • Implemented and modified standard operating protocols for the application maintenance ensuring effective response.
  • Executed deployment of script changes and database updates.

Knowledge Sharing

  • Provided knowledge transition to new team members through rigorous training and assessment facilitating smooth performance and enhanced efficiency of the team.

Audit

  • Conducted peer audit for system access and implemented corrective measures for any discrepancies.