Functional Expertise
- Operations
Education
- B.Tech. (Computer Science), Symbiosis Institute of Technology, Symbiosis International University, Pune.
Achievements
- Received Manager’s Choice Reward in the form of 400 Blue points, in IBM portal, as a recognition/reward for diligence, dedication and excellence in work and delivery.
- Achieved recognition and appreciation for 3 years of service in IBM for quality work and client satisfaction.
- Gold medal for standing first in Kendriya Vidyalaya school in NATIONAL SCIENCE OLYMPIAD.
Certifications
- IBM Cognitive Practitioner, Nov 2018.
- IBM Blockchain Essentials, Jun 2018.
- IBM Automation Practitioner, May 2018.
- Attended 3 days training on BCMS at IBM Pune and received BCM certification - ISO 22301 (BCMS), 28th to 30th June 2017, Pune.
- IBM Design Thinking Practitioner, Aug 2016.
Work Experience | 56 months
- 56 Total Months
- 56 IBM
Career Highlights
Businesses Engagement
- Led a team of 4 for application maintenance, supervised and resolved high priority/critical tickets (P1/P2) within the determined SLAs.
- Provided management and enhancement of existing Applications and services for a defined scope of Applications and Level of Service for multiple clients.
- Performed management of reporting activities and reviewed daily status of tickets/issues, documented functional and technical specification and was SPOC for client communication.
- Identified and highlighted prevalent application glitches reducing future technical debt and ensuring a healthy production environment.
- Implemented and modified standard operating protocols for the application maintenance ensuring effective response.
- Executed deployment of script changes and database updates.
Knowledge Sharing
- Provided knowledge transition to new team members through rigorous training and assessment facilitating smooth performance and enhanced efficiency of the team.
Audit
- Conducted peer audit for system access and implemented corrective measures for any discrepancies.
