Focused IT Development Operations professional with 5 years of experience in Application development of front-end applications and their maintenance across multiple clients having analytical approach with good communication skills.
IT & ITES
B.Tech. (Computer Science), Symbiosis Institute of Technology, Symbiosis International University, Pune.
Received Manager’s Choice Reward in the form of 400 Blue points, in IBM portal, as a recognition/reward for diligence, dedication and excellence in work and delivery.
Achieved recognition and appreciation for 3 years of service in IBM for quality work and client satisfaction.
Gold medal for standing first in Kendriya Vidyalaya school in NATIONAL SCIENCE OLYMPIAD.
IBM Cognitive Practitioner, Nov 2018.
IBM Blockchain Essentials, Jun 2018.
IBM Automation Practitioner, May 2018.
Attended 3 days training on BCMS at IBM Pune and received BCM certification - ISO 22301 (BCMS), 28th to 30th June 2017, Pune.
IBM Design Thinking Practitioner, Aug 2016.
Work Experience | 56 months
Led a team of 4 for application maintenance, supervised and resolved high priority/critical tickets (P1/P2) within the determined SLAs.
Provided management and enhancement of existing Applications and services for a defined scope of Applications and Level of Service for multiple clients.
Performed management of reporting activities and reviewed daily status of tickets/issues, documented functional and technical specification and was SPOC for client communication.
Identified and highlighted prevalent application glitches reducing future technical debt and ensuring a healthy production environment.
Implemented and modified standard operating protocols for the application maintenance ensuring effective response.
Executed deployment of script changes and database updates.
Provided knowledge transition to new team members through rigorous training and assessment facilitating smooth performance and enhanced efficiency of the team.
Conducted peer audit for system access and implemented corrective measures for any discrepancies.