Efficiently managed employees and branch operations in Rural Branch enabling productivity in accordance with business objectives.
Drove digital adoption and devised sales strategies for cross-selling and up-selling, improving penetration for digital banking products and various Govt. schemes.
Organized Rural Extension Education Program (REEP) at remote villages on the occasion of Kisan Divas; boosted Priority sector Advances.
Optimized customer satisfaction challenges in multiple Branches.
Devised strategies for NPA/Stressed Loans and contributed to their recoveries through active Negotiations and One Time Settlement.
Brought in high value deposits of high net-worth customers of the branch strengthening the liability franchise of the branch. Extensive experience in Branch Operations with a focus on customer centricity, ensuring customer delight by delivering quality service, ensuring minimum TAT.
Spearheaded the Financial Inclusion initiative of the Branch helping the weaker sections of the society avail its varied benefits.
Proactively migrated many customers to alternate delivery channels during Covid lockdown to ease convenience Banking.
Ensured Branch Audit Compliance on Transaction report, KYC Compliance and Customer Due Diligence.