Manager - Canara Bank

• Efficiently managed employees and branch operations in Rural Branch enabling productivity in accordance with business objectives.
• Drove digital adoption and devised sales strategies for cross-selling and up-selling, improving penetration for digital banking products and various Govt. schemes.
• Organized Rural Extension Education Program (REEP) at remote villages on the occasion of Kisan Divas; boosted Priority sector Advances.
• Optimized customer satisfaction challenges in multiple Branches.
• Devised strategies for NPA/Stressed Loans and contributed to their recoveries through active Negotiations and One Time Settlement.
• Brought in high value deposits of high net-worth customers of the branch strengthening the liability franchise of the branch. Extensive experience in Branch Operations with a focus on customer centricity, ensuring customer delight by delivering quality service, ensuring minimum TAT.
• Spearheaded the Financial Inclusion initiative of the Branch helping the weaker sections of the society avail its varied benefits.
• Proactively migrated many customers to alternate delivery channels during Covid lockdown to ease convenience Banking.
• Ensured Branch Audit Compliance on Transaction report, KYC Compliance and Customer Due Diligence.