Consulting Professional with five years experience in Technology Consulting, Business Analysis and Solution Delivery using Agile Methodologies with a Big 4 Professional Services Firm in Government and Public Sector Domain.
Consultant - Deloitte Consulting India Pvt. Ltd.
Planned, formulated, and implemented a 2 month long dry run phase for a benefits renewal process, achieving a production success rate of 99.93% for 30,000 unique users.
Led and drove multiple year-end enrolment-related processes handling batch processes, issue fixtures of code issues identified, and matching resultant vital metrics with the established yearly benchmarks.
Spearheaded Functional Analysis and Data Reconciliation process on a monthly basis, handling over 140 Business Groups during peak business season to pre-emptively identify and fix issues.
Handled different phases of the development cycle, including requirement analysis, solutioning, and core development along with FDD/TDD finalization.
Identified and fixed various performance and compliance-related issues, which were critical in meeting client SLA’s.
Ensured cross-functional flexibility within the team between different modules by arranging, organizing, and streamlining the internal knowledge transfer sessions.
Owned the defect backlog management and client trackers on reporting and meeting the Incident Management and Business Groups related KPIs with internal leadership and external stakeholders.
Coordinated with Problem Management and Functional Teams on HIX/IES-related system issues observed to primitively fix the problems and improve system stability from a data perspective.