Shayon Ghosh

Shayon Ghosh

27 years

A seasoned Banking professional with proven expertise in Branch Retail Operations, Business Development, Rural Credit Portfolio, Recovery Management, and Customer Relationship Management. A versatile candidate having demonstrated competencies in Digital Marketing and IT domain.

  • Banking & Financial Services
  • ...

... Functional Expertise

  • Finance

... Education

  • Bachelor of Business Administration, West Bengal University of Technology.  

... Achievements

  • Appreciated by the client with “Hall of Fame” award for the Best Team Member, TCS. 
  • Member of the team that was awarded the “Best Branch in Recovery Management”, Syndicate Bank. 

... Certifications

  • JAIIB - Junior Associate of Indian Institute of Banking & Finance, IIBF.
  • Lean Six Sigma Green Belt, TCS.
  • Strategy Consulting Virtual Experience Program, Boston Consulting Group.

...
Work Experience | 68 months

  • 68 Total Months
  • 14 Allahabad Bank
  • 20 Syndicate Bank
  • 7 Cubix Educational Institute Pvt Ltd
  • 27 Tata Consultancy Services

... Career Highlights

Operations Management and Business Development 

  • Administered a team of 3 professionals managing branch operations of a large branch with Retail Liability Product mix of INR 2 billion; increased deposit franchise by 37%.
  • Clocked a growth of 64% in Government Business Schemes; highest among all branches under Kolkata zone.
  • Proactively migrated 35% of customers to Alternate Delivery channels during COVID lockdown to ease convenience banking.
  • Ensured Branch Audit Compliance on Transaction Report, KYC Compliance, and Customer Due Diligence; reduced branch revenue leakage by 16%.

Recovery Management 

  • Innovatively recovered INR 12 million using social media to track defaulters absconding since 2011 and through constant monitoring of stressed accounts controlled NPA slippage by 60%.

Credit Management

  • Coordinated with stakeholders for sanction of Self-Help Group (SHG) loans as the microfinance credit facility.
  • Organized Rural Extension Education Program (REEP) at remote villages on the occasion of Kisan Divas; boosted Priority Sector Lending Portfolio.     

Cash Management,Billing and Reconciliation

  • Orchestrated the Cash Flow requirements which includes Cash Retention Limit and coordinating with Currency Chest to adhere to Clean Note Policy of RBI.
  • Managed and operated SAP CRM 7.0 for a leading Australian Energy client with a  large customer base, ensuring zero exceptions and adherence to benchmark SLA norms.
  • Led an improvement project through DMAIC and improved performance standard which resulted in significant cost-benefit.