Deepika Mazumdar

Deepika Mazumdar

... ...
28 years

Seasoned professional with five years of experience in the IT industry from across domains like BFSI, Retail, & FMCG. Broadly Experienced in ITIL Framework as per the ISO standards. Actively engaged with niche clients like PepsiCo, at a vast stretch of geography,distinctly on planning side.

  • IT / ITeS

... Functional Expertise

  • Strategy
  • Operations
  • Human Resources

... Committee

  • Leadership Committee

... Achievements

  • State President, Jharkhand - Corporate Communication and Advocacy Council at WICCI(Women’s Indian Chamber of Commerce and Industry).
  • Elected member of Leadership Committee at XLRI Jamshedpur.
  • Executive member of the International Toastmasters Club where roles like Sergeant at Arms, VP Education were served.
  • Felicitated with Customer Champion award by the VP-Operations of PepsiCo in collaboration with Cognizant Associate Director, consecutively for two years.
  • Accomplished Master’s degree in Classical music and Bachelor’s degree in Kathak dance with distinction from Allahabad Gharana. 

...
Work Experience | 59 months


... Career Highlights

Change and Release Manager-Cognizant Technology Solutions

  • Executive member of the Change Advisory Board with one-stop authorization access for approval and rejection of changes for the entire project base of 120 resources. Actioned 300+ critical change records with elevated business impact.
  • Traded with delegates from PepsiCo at the top management level for facilitating the Change Management Process.
  • Mitigated business-critical problems by implementing 100+ emergency changes that resulted in the quickest turnaround time of business and services, and minimized possible financial losses.
  • Supervised audit programs for change records to identify non-compliant matrices and educate team accordingly to ensure 100% process compliance across all accounts, that previously could bear only an 88% of accuracy rate.
  • Formulated the operating plan for PepsiCo and designed SOP forChange Management process that was not only approved of internally, but, also reviewed and accepted by client and other stakeholders.