Leadership

• As a Business Analyst, Facilitated Requirement Gathering sessions for LOS and ERP products with multiple Lines of Business (LOBs) and Technical teams.
• Captured Business Requirements and Prepared Functional and Technical Specifications to finalize PO Validation and Inventory Allocation Module.
• SPOC for Jharkhand, Bihar, and Karnataka for administering the ERP tool for the Digital Transformation of the Distributor’s Network.
• Spearheaded a team of 36 members for the end to end monitoring of the project comprising clients from across 120 countries. 

Strategy and planning

• Orchestrated the Rule Based Approach of the Banks’ LOS to ease Loan Sanction to the customers based on their eligibility & past appraisals.
• Formulated the execution of the Reduced Decision Time for the loan process.
• Planned the continuous improvement in Supply Chain Processes by analyzing the key metrics such as Service as Measure by Customer(SAMBC) to bring efficiency in Order Fulfilment Cycle.
• Driven Business and Technology Meetings to reduce the impacts of defects on business operations.

Stakeholder Management

• Mobilized Cross-Functional teams in the Development, Documentation, and Delivery of process innovations, driving the attainment of business goals.
• Improved the Customer Satisfaction Index from 36% in Mar ’14 to 74% Mar ’15 by providing Technical and Functional improvements, thereby reducing potential losses by 15%.
• As a Team Lead, performed closely with the Project Manager in Client Meetings, Team Resource utilization, Shift Management, and General Managerial tasks.