Raunak Kumar

Raunak Kumar

29 years

Team Player and Self-Starter experienced in Banking and Retail domains, with Excellent Communication, Stakeholder Management, Team Handling, Requirement Elicitation, Project Planning, and Interpersonal skills.

  • IT & ITES
  • ...

... Functional Expertise

  • Consulting
  • Sales & Marketing
  • Operations

... Education

  • Bachelors in Engineering (Electronics and Communication), Siddaganga Institute of Technology, Tumkur, Visvesvaraya Technological University.

... Achievements

  • Ranked amongst the top 5% performers in the project.
  • Improved Fill Rate by 15 percentage points from 68% to 83% for one of the Distributors of the Indirect Modern Retailers of P&G.
  • Best Team Recognition while working for an FMCG client.

Work Experience | 91 months

  • 91 Total Months
  • 2 Ujjivan Small Finance Bank
  • 89 Tata Consultancy Services

... Career Highlights


  • As a Business Analyst, Facilitated Requirement Gathering sessions for LOS and ERP products with multiple Lines of Business (LOBs) and Technical teams.
  • Captured Business Requirements and Prepared Functional and Technical Specifications to finalize PO Validation and Inventory Allocation Module.
  • SPOC for Jharkhand, Bihar, and Karnataka for administering the ERP tool for the Digital Transformation of the Distributor’s Network.
  • Spearheaded a team of 36 members for the end to end monitoring of the project comprising clients from across 120 countries. 

Strategy and planning

  • Orchestrated the Rule Based Approach of the Banks’ LOS to ease Loan Sanction to the customers based on their eligibility & past appraisals.
  • Formulated the execution of the Reduced Decision Time for the loan process.
  • Planned the continuous improvement in Supply Chain Processes by analyzing the key metrics such as Service as Measure by Customer(SAMBC) to bring efficiency in Order Fulfilment Cycle.
  • Driven Business and Technology Meetings to reduce the impacts of defects on business operations.

Stakeholder Management

  • Mobilized Cross-Functional teams in the Development, Documentation, and Delivery of process innovations, driving the attainment of business goals.
  • Improved the Customer Satisfaction Index from 36% in Mar ’14 to 74% Mar ’15 by providing Technical and Functional improvements, thereby reducing potential losses by 15%.
  • As a Team Lead, performed closely with the Project Manager in Client Meetings, Team Resource utilization, Shift Management, and General Managerial tasks.