Naveen R

Naveen R

30 years

Proficient in Email analytics and Experienced Product Management Professional with diverse expertise in Product Design, Digital Transformation, Process Improvement, and Automation. 

  • IT & ITES
  • ...

... Functional Expertise

  • Consulting
  • Operations

... Education

  • B.E (Computer Science Engineering), Rajalakshmi Engineering College, Anna University,Chennai (TN)

... Achievements

  • Client Leadership appreciation for automating the application  monitoring.
  • Awarded Employee of the month thrice in TCS.
  • Awarded appreciation by the Head of Information Security for creation of info-sec awareness event among the portfolio in TCS. 

...
Work Experience | 78 months

  • 78 Total Months
  • 16 Tata Consultancy Services
  • 18 Teamlease Digital
  • 44 UST Global

... Career Highlights

Product Management/Development     

  • Deducted the email backlog issue by investigating with the client base and automated the backlog clearing mechanism resulting in 20% overall improvement.
  • Created the Benchmark email metrics data that helped the communications team to formalize an effective communication strategy.
  • Integrated and Implemented custom mailing list features via API and expanded the business target audience.  
  • Built attendance management system in scrum methodology by integrating ID card access management system to track the employee’s attendance.
  • Automated the payroll preparation process using SSIS jobs and dot net to create a human error-free payroll data.   

Project Management     

  • Portfolio SPOC for the project transition and performed transition planning, knowledge acquisition plan, secondary support and primary support.
  • Led a cross-functional team to drive enhancements  to revamp/retire legacy systems.     

Process Improvement/IT Analyst

  • Decreased the MTD YTD report date load time 60% by fine tuning the SSIS packages, thereby providing closer real time data. 
  • Acted as the application SME for the single sign-on module and resolved problems by analyzing incoming data and collaborating with integrated application SMEs.
  • Orchestrated the war room with all the stakeholders and brought back the outage applications, thus mitigating the business impact.
  • Drove the root cause analysis for application failures with multiple teams and implemented recommendations to mitigate them.