Mohd Hamza

Mohd Hamza

28 years

Customer Success professional with 5 years experience in Key Account Management, Stakeholder Management and sales of recruitment solutions to marquee technology companies in US & APAC territories.

  • IT & ITES
  • ...

... Functional Expertise

  • Consulting
  • Sales & Marketing

... Education

  • Bachelors in Engineering (Computer Science & Engineering), ITM Gwalior, RGPV, Bhopal, MP.

... Achievements

  • 4 times President Circle Service Delivery. 
  • Received Fast-paced promotions based on performance; 3 promotions in a span of 3 years.

... Certifications

  • Lean Six Sigma Certified.
  • Mentor Learning Program - Artech LLC.

Work Experience | 64 months

  • 64 Total Months
  • 18 Monster.Com
  • 36 Artech Info Systems
  • 10 Mindlance

... Career Highlights

Relationship Management & Service Delivery

  • Achieved business growth of within MNC customers via onsite product consultancy, product demos and relationship building with CXOs of over 50 enterprise accounts and mining of existing accounts in the North India territory.
  • Achieved a 10x growth in account value in 3.5 years by deploying 303 contingent workforces.
  • Generated customer delight by quantifying product out-turn and exhibiting Return On Investments to the CXO’s. 

Leadership Skills

  • Liaised between the Managed Service Provider and the agency by keeping effective communication.
  • Built a team of engineering students to teach and mentor underprivileged children.
  • Performed management reporting by presenting quarterly business review presentations and executive dashboards to senior management.

Training & Mentoring

  • Trained the recruitment team regularly to achieve high degrees of clients’ businesses.
  • Mentored fresh graduates under the Program PACE and train them in recruitment operations.
  • Initiated intra-team learning programs in coordination with the Learning and Development (L&D) team to create a self-development philosophy within the organization.

General Management

  • Managed and prioritized high volumes of requisitions (100+ at a time) and performed customer expectation management.
  • Indirectly managed a team of 20 resources in two different locations by regular communication and feedback to keep them productive & motivated.
  • Oversaw approvals, process & compliances set by the customer by implementing a “continuous improvement” methodology within a stable process workflow.
  • Achieved effective stakeholder management through efficient documentation within the Vendor Management System (VMS).