Anand Prakash

Anand Prakash

...
30 years

9+ years of experience in customer-facing role in infrastructure management & technology consulting. Provided services and handled the different requirements for customers. Worked in cross- functional and cross-cultural collaboration for effective stakeholder management to achieve business goals.

  • IT / ITeS

... Functional Expertise

  • Finance
  • Technology

... Committee

  • Leadership Committee

... Achievements

  • Best team award in Tata Consultancy Services.
  • Certification of appreciation for shiksha employlabilty project in NIIT Technologies.  

... Certifications

  • ITIL V3 foundation certification version 3.0.
  • Microsoft certified technology specialist (MCTS): Windows server 2008 Active Directory, Configuration Certification.
  • Managing O365 identities and requirements.    

...
Work Experience | 117 months


... Career Highlights

Senior Specialist - HCL Technologies  

  • Accountable for managing business critical Exchange servers, Office 365 Cloud, & services within defined SLA.
  • Resolved incidents and requests within the SLA using problem solving,analytical ability and negotiation skills.
  • Resolution of the issues within SLA led to the customer satisfaction & added to the value for the company.
  • Responsible for business continuity and maximum uptime for the critical servers and essential services for 24*7.
  • Maintaining high availability of services contributed to the financial gain and business growth for customers.

Senior System Engineer - NIIT Technologies

  • Responsible for server management and optimization of the service delivery cost for aviation industry client project.
  • Responsible for incidents handling and resolution within the defined SLA.
  • Performed root cause analysis and shared suitable recommendations for recurring issues to ensure continuity of business.
  • Ensured optimum resource utilization and saved time and money for the business.

System Engineer - Tata Consultancy Services

  • Prepared change requests by ensuring proper planning, strategy, analyzing of impact, & calculated recovery plan.
  • Executed change requests by ensuing the adherence to time, consistency, communication with stakeholders & successful verification.
  • Experience of mail communications with different stakeholders and customers aid to the contuiniuty of the business.