Kaushik Kumar L

Kaushik Kumar L

29 years

A Business operations planner with a process-driven approach that involves reducing chaos through people management and delivery management. Continuously recognized for creating value through process improvements and innovations for managing day-to-day operations during the tenure of 6.9 years. 

  • IT & ITES
  • ...

... Functional Expertise

  • Operations

... Education

  • B.Tech (Information Technology), Panimalar Institute of Technology, Anna University.

... Achievements

  • Awarded the “Round of applause badge” as part of business operations in the account.
  • Achieved successful continuity of operations across offshore and onsite operational sites during multiple crises.
  • Awarded “Pragati” from the Central engineering team for leading the team, which won the best SAP automation projects.
  • Awarded “Feather in the cap” for providing flawless support during SAP database migration from DB2 to HANA.

Work Experience | 80 months

  • 80 Total Months
  • 80 Wipro Technologies

... Career Highlights

Business Operations    

  • Appointed as the Business Continuity Single point of contact for an account with a headcount of 3500+ people.
  • Worked on a gamut of BC reports used to identify and mitigate risks during exigent circumstances.
  • Conducted multiple BC simulations and tests on periodic intervals to ensure customer policy compliance and effective countermeasures to rely on during times of crisis.
  • Worked alongside senior management on people management reports and financial reports which enabled the organization to make decisive actions.

Process Innovation      

  • Worked on developing the SMA tool, which increased the efficiency of work order sign-off by 50%.
  • Devised new processes for asset management, thereby reducing the loss in assets by 40%.
  • Devised new processes for streamlining business continuity reports and reduced turnaround time by 50%.
  • Led the SAP automation team responsible for reducing staff-hours by 10 hours a week.
  • Conducted multiple audits among internal stakeholders to ensure adherence to customer SLAs.
  • Represented Wipro in KPMG and third-party customer audits.     

People management

  • Led a team of 16 offshore resources in 24x7 batch support of SAP Environments.
  • Supervised a team of 3, which was responsible for asset and inventory management.