Business Operations    

• Appointed as the Business Continuity Single point of contact for an account with a headcount of 3500+ people.
• Worked on a gamut of BC reports used to identify and mitigate risks during exigent circumstances.
• Conducted multiple BC simulations and tests on periodic intervals to ensure customer policy compliance and effective countermeasures to rely on during times of crisis.
• Worked alongside senior management on people management reports and financial reports which enabled the organization to make decisive actions.

Process Innovation      

• Worked on developing the SMA tool, which increased the efficiency of work order sign-off by 50%.
• Devised new processes for asset management, thereby reducing the loss in assets by 40%.
• Devised new processes for streamlining business continuity reports and reduced turnaround time by 50%.
• Led the SAP automation team responsible for reducing staff-hours by 10 hours a week.
• Conducted multiple audits among internal stakeholders to ensure adherence to customer SLAs.
• Represented Wipro in KPMG and third-party customer audits.     

People management

• Led a team of 16 offshore resources in 24x7 batch support of SAP Environments.
• Supervised a team of 3, which was responsible for asset and inventory management.