Strategy & Planning

• Facilitated Release & Deployment managements of more than 10 critical applications with more than 95% success rate.
• Propounded and executed Service Improvement Plans to Network Change Management and attained 55% reduction in the process-delay and 40% more productivity.
• Analyzed the bandwidth utilization of approximately 500 network links and proposed upgrades/downgrades which led to efficient expenses dynamically.

Conflict resolution

• Attained a 40 % reduction in process-related gaps and a 95% success rate in Change management, through Post Implementation Reviews of the unsuccessful changes.
• Proposed and implemented Service Improvement Plans in Change Management and enhanced the process-compliance by at least 30%.
• Achieved at least 30% reduction in the network change-implementation conflicts & 80% less manual intervention in documentation.

Leadership & People Management

• Backup lead of the enterprise change management of an American internet service provider with more than 80 offshore and 100 on-site associates.
• Single-handedly, managed the network change management of the global network team with more than 80 associates of a marketing research company.    

Delegation

• Effectively chaired the Change Advisory Board meetings for more than 120 changes every month from more than 180 associates of different teams.
• Single-handedly, represented global network team (for more than 250 changes every month from 80 associates) of a global marketing research company. 
• Hosted project level and segment level town-halls addressing more than 500 associates, global leaders and clients.
• A freelancing emcee of both formal events such as town-halls and informal events such as cultural nights.