Alan Ephrem

Alan Ephrem

30 years

IT professional with 8 years of experience in Application development, support, and IT operations. Expertise in ETL, Data warehousing and Reporting analytics with seasoned leadership, communication and presentation skills.

  • IT & ITES
  • ...

... Functional Expertise

  • Operations

... Education

  • B.E. (Electrical Engineering), Thiagarajar College of Engineering, Anna University.

... Achievements

  • “Star of the Quarter”, Q2-2018 for contribution towards building client relationship.
  • “LIREL Roll of Honor”, for outstanding performance in the TCS Training Program.
  • 1st Runner Up, International Humorous Speech Contest - District Level, Toastmasters International.
  • Lead Vocalist, TCE and TCS Maitree Music Band.
  • Club Mentor, Toastmasters International.

... Certifications

  • Oracle Business Intelligence 11g Certified Specialist.
  • Business English Certificate Vantage, University of Cambridge ESOL.
  • Competent Communicator, Competent Leader and Advanced Leader Bronze Certification, Toastmasters International.
     

...
Work Experience | 96 months

  • 96 Total Months
  • 96 Tata Consultancy Services Ltd.

... Career Highlights

Leadership and Project Management

  • Led a 10-member team for a 24*7 project, ensuring technical support and maintaining the client reporting infrastructure.
  • Location-manager for a 23-member Business Intelligence team based in Chennai, overseeing daily tasks, conducting work reviews, and participating in Delivery/CRM meetings.
  • As single point of contact for RMG (resource management), carried out requirement gathering, liaised with the unit head in interviewing, hiring and on-boarding talent.

IT Operations

  • Achieved 100% SLA by ensuring timely fix and production release of business-critical defects, reducing defects from 120 to 20 in 2 months.
  • Awarded Star Performer of Q2, 2018 for the contribution and collaborative efforts towards stabilizing the new ‘Greenfield DWH’ environment.
  • Subject Matter Expert for OBIEE and Informatica implementation and troubleshooting.
  • Implemented multiple job monitoring mechanisms in Informatica and Unix, increasing the production support team efficiency.
  • As part of Agile delivery, coordinated multi-located teams in sprint planning, retrospectives, and daily scrum activities, enabling seamless client relationship.
  • As part of the ‘Bank Complaints’ project, worked on designing ETL jobs with several integrations using Web API’s, Hadoop and JSON.