Swagato Das

Swagato Das

... ...
29 years

5.5 years of well-rounded work experience ranging from B2B sales & marketing to contract management & aftermarket services in the mining industry. Expertise in managing multiple service teams, global manufacturers & major client accounts while delivering prosperous growth trajectory.

  • Steel & Mining

... Functional Expertise

  • Sales & Marketing

... Committee

  • Corporate Workshop Committee
  • Committee for Awareness, Sensitization, and Empowerment

... Achievements

  • Received recognition in Voltas performance appraisals - ‘Exceeded Expectations’ (2nd best grade) & ‘Outstanding’ (Best grade) in 2020 & 2021 respectively.
  • Given additional roles of Tata Business Excellence manager & ISO auditor for BU.

...
Work Experience | 67 months


... Career Highlights

Sales Engineer, Voltas Limited

B2B Sales & Marketing

  • Handled the category of mining auxiliary products from the preliminary stage expanding it to >12% of BU revenue in 4 years.
  • Won 5 new accounts & succesfully managed repeat business to grow the revenue from zero (FY17) to INR 6 Cr (FY21) at a CAGR > 150%. 
  • Switched from sales-only approach to value-benefit approach by packaging long-term aftermarket service with sales, thus improving customer satisfaction and retention, boosting revenue.
  • Developed partnerships with government trade commissions of Australia, the UK & others to expedite & streamline projects.
  • Performed conventional marketing via international mining exhibitions etc. along with social media marketing via LinkedIn for the BU.

Contract Management & Aftermarket Service

  • Advised mid & senior management of 3 companies on contract scope definition, custom SOPs & won 2 long-tenured (>4 years) maintenance contracts worth INR 20 Cr total contract value.
  • Set up & led 3 service centres with 20+ service engineers in Rajasthan, U.P. & M.P. to service 10 locations.
  • Reduced a customer’s major breakdown failures from >20/year to zero saving them INR 10Cr/year using custom service SOPs.
  • Reduced a customer’s overhead cost by more than INR 2 Cr/year by improving their inventory management practices.