Saved approximately $27000 from a project where the primary focus was to identify Underutilized provisioned resources (orphan servers) in the environment and then remove it using automation.
Ensured maintenance of minimum possible SLA (Service Level Agreement) breach track in my overall working tenure, keeping customers updated, henceforth maintaining a high customer satisfaction index.
Analysed daily and monthly performance reports of the team using different tools such as Grafana and Splunk to remove roadblocks and ensuring seamless customer experience in the provisioning environment.
Addressed a couple of critical client issues as a SPOC (Single Point of Contact), which required working beyond my work scope. Assisted actively and provided suggestions whenever needed during the process.
Server Commissioning and Decommissioning
Assisted Clients with urgent project requirements of a large number of servers and delivered it well within the stipulated time.
Adhered to the particulars of Change Request, and working on any modifications or hardware up-gradation on client’s server within the provided Change window (downtime) by following the standardized process and keeping the customer updated.
Tested multiple Site Recovery Manager- Disaster Recovery (SRM-DR) plans and providing feedback if any modification is required.