Senior Software Development Engineer – Sprinklr

Business Development

• Assisted in Conversational Commerce for bot-driven shopping experience by integrating Facebook bot APIs bringing a deal of $650K.
• Implemented Twitter firehose Integration to deliver real-time tweets achieving negligible latency for 2821 partners.
• LinkedIn webhook integration into Engagement module for facilitating real-time event streams shrinking delays to 0.
• Integration of Instagram Direct Message APIs reducing resolution times from 15-20 minutes to 0 for billions of active users.
• Curated AI-Powered Smart Engagement Dashboards for structured data accessibility.
• Part of several Forrester Social Wave demonstrations where Sprinklr emerged as a leader.

Technical Expertise 

• Maintained end-to-end quality of CXM Modern Engagement Product-core product with an ARR of above $150m and growth of above 10% annually.
• Built and maintained automation tests(300+) for modern channel endpoints from scratch using RestAssured APIs and TestNG.
• Wrote functional and smoke test cases (200+) on Cucumber to reduce manual checks by almost 80% during release sign-off. 
• LinkedIn RESTAPI automation to prevent disruption in receiving notifications by the clients.
• Performed system-level regressions resulting in reduced non-conformance. 

Interpersonal Skills 

• Assisted Product Management team with providing Partner-level data by querying SQL, MongoDB, ElasticSearch.
• Conducted sessions with Product Managers to attain improved platform adoption and managing product lifecycle.
• Configured target metrics with success teams for improvised client business reporting.