Akshay Arora

Akshay Arora

28 years

An Amethyst award winner with almost 5 years of IT experience, handling clients across geographies and industries including Banking and IT Products, Healthcare, and Digital Documentation management.

  • IT & ITES
  • ...

... Functional Expertise

  • Consulting
  • Strategy
  • Operations

... Education

  • Bachelor of Technology (Electrical and Electronic Engineering), HMR Institute of Technology and Management, GGSIPU, New Delhi.

... Achievements

  • Received Amethyst Recognition, which is one of the most significant cash rewards (Rs.30610) by the client in the organization, for my problem solving and client handling capability | 2019.
  • Received multiple Aquamarine Recognitions (Sum total: Rs.30600) by the management for my performance | 2018-2019.
  • Received numerous Diamond Recognitions by the customer for multiple critical issue handling | 2018-2019. 

... Certifications

  • Redhat Certified System Administrator (RHCSA) - 170-075-113| 2017.
  • VMware vRealize Automation: Install, Configure, Manage [V7.3] Certification | 2018.

...
Work Experience | 59 months

  • 59 Total Months
  • 35 HCL Technologies
  • 24 Optum Global Solutions Pvt Ltd.

... Career Highlights

Cloud Automation  

  • Saved approximately $27000 from a project where the primary focus was to identify Underutilized provisioned resources (orphan servers) in the environment and then remove it using automation.
  • Ensured maintenance of minimum possible SLA (Service Level Agreement) breach track in my overall working tenure, keeping customers updated, henceforth maintaining a high customer satisfaction index.
  • Analysed daily and monthly performance reports of the team using different tools such as Grafana and Splunk to remove roadblocks and ensuring seamless customer experience in the provisioning environment.
  • Addressed a couple of critical client issues as a SPOC (Single Point of Contact), which required working beyond my work scope. Assisted actively and provided suggestions whenever needed during the process. 

Server Commissioning and Decommissioning 

  • Assisted Clients with urgent project requirements of a large number of servers and delivered it well within the stipulated time.
  • Adhered to the particulars of Change Request, and working on any modifications or hardware up-gradation on client’s server within the provided Change window (downtime) by following the standardized process and keeping the customer updated.
  • Tested multiple Site Recovery Manager- Disaster Recovery (SRM-DR) plans and providing feedback if any modification is required.