Cloud Automation  

• Saved approximately $27000 from a project where the primary focus was to identify Underutilized provisioned resources (orphan servers) in the environment and then remove it using automation.
• Ensured maintenance of minimum possible SLA (Service Level Agreement) breach track in my overall working tenure, keeping customers updated, henceforth maintaining a high customer satisfaction index.
• Analysed daily and monthly performance reports of the team using different tools such as Grafana and Splunk to remove roadblocks and ensuring seamless customer experience in the provisioning environment.
• Addressed a couple of critical client issues as a SPOC (Single Point of Contact), which required working beyond my work scope. Assisted actively and provided suggestions whenever needed during the process. 

Server Commissioning and Decommissioning 

• Assisted Clients with urgent project requirements of a large number of servers and delivered it well within the stipulated time.
• Adhered to the particulars of Change Request, and working on any modifications or hardware up-gradation on client’s server within the provided Change window (downtime) by following the standardized process and keeping the customer updated.
• Tested multiple Site Recovery Manager- Disaster Recovery (SRM-DR) plans and providing feedback if any modification is required.