Aishwarya Jayaraman

Aishwarya Jayaraman

27 years

5+ years across Derivative and Regulatory Operations in financial services, focused primarily on Client Relationship and Exception Management across Derivative product groups. Has a proven record of delivering Business excellence.

  • Banking & Financial Services
  • ...

... Functional Expertise

  • Operations

... Education

  • B.Com (Finance), Christ University.

... Achievements

  • VP Education of Toastmasters International: GS Bengaluru Chapter in 2018.
  • Level 1 award with Distinction for Grade 3 Plectrum Guitar: Trinity College London.

... Certifications

  • Excel Skills for Business: Essentials by Macquarie University issued by Coursera.
  • Soft Skills and Leadership Development by Zeal Institute.

Work Experience | 62 months

  • 62 Total Months
  • 1 Apnatime Technology
  • 61 Goldman Sachs

... Career Highlights

Client & Vendor Management Lead

  • Led an optimization project to reduce incoming queries by 50% aimed to tackle 270 queries per month.
  • Improved client awareness by instituting multiple touch points, global best practices and structured reporting of process exceptions.
  • Identified 14 major process gaps in the vendor data mapping leading to timely resolution of Regulatory breaks. 

Process Optimization

  • Helped set up processes for exception analysis in compliance with key Industry Regulations.
  • Defined a starting point of analysis by identifying expected internal mapping required to ensure Regulatory compliance. 
  • Developed business requirements to automate exception management processes by using Alteryx.  

Process Migration

  • Travelled to Japan and Hong Kong and worked with regional SMEs, to learn the remediation protocol and process as part of the Process Migration from NJ to multiple GS locations.
  • Successfully migrated multiple implementation tickets to Bengaluru and trained the local team to perform the process seamlessly.
  • Re-engineered the process in collaboration with Technology and Change management team to optimize it further. 

Learning & Development

  • Created training plans, learning content, informative scripts to enhance the Learning and Development outcomes of the 50-member team on cross-functional processes.
  • As the Customer Success Manager for an early stage start-up, created new scripts for the team to identify customer issues faster and improve employer education.