5+ years across Derivative and Regulatory Operations in financial services, focused primarily on Client Relationship and Exception Management across Derivative product groups. Has a proven record of delivering Business excellence.
Banking & Financial Services
B.Com (Finance), Christ University.
VP Education of Toastmasters International: GS Bengaluru Chapter in 2018.
Level 1 award with Distinction for Grade 3 Plectrum Guitar: Trinity College London.
Excel Skills for Business: Essentials by Macquarie University issued by Coursera.
Soft Skills and Leadership Development by Zeal Institute.
Work Experience | 62 months
Client & Vendor Management Lead
Led an optimization project to reduce incoming queries by 50% aimed to tackle 270 queries per month.
Improved client awareness by instituting multiple touch points, global best practices and structured reporting of process exceptions.
Identified 14 major process gaps in the vendor data mapping leading to timely resolution of Regulatory breaks.
Helped set up processes for exception analysis in compliance with key Industry Regulations.
Defined a starting point of analysis by identifying expected internal mapping required to ensure Regulatory compliance.
Developed business requirements to automate exception management processes by using Alteryx.
Travelled to Japan and Hong Kong and worked with regional SMEs, to learn the remediation protocol and process as part of the Process Migration from NJ to multiple GS locations.
Successfully migrated multiple implementation tickets to Bengaluru and trained the local team to perform the process seamlessly.
Re-engineered the process in collaboration with Technology and Change management team to optimize it further.
Learning & Development
Created training plans, learning content, informative scripts to enhance the Learning and Development outcomes of the 50-member team on cross-functional processes.
As the Customer Success Manager for an early stage start-up, created new scripts for the team to identify customer issues faster and improve employer education.