Banking Operations Management

• Efficiently managed employees and branch operations in 4 branches enabling productivity in accordance with business objectives.
• Managed sourcing of Sales Funnel of approximately Rs. 15+ Cr and optimized client satisfaction challenges in multiple branches.
• Successfully enhanced productivity of operations by 1.5X in a span of one year by performing market sizing, achieving following in granularity:
• •Delivered 8% (YoY) increase in CASA deposits at last branch.
• •Delivered 19.5% (YoY) increase in Term deposits at last branch.
• Drove digital adoption and devised sales strategies for cross-selling and up-selling, improving penetration for digital banking products & various Govt schemes.

Credit Management

• Delivered 43% (YoY) increase in advances and loans through the effective executive summary, loan appraisal, and risk assessment for Retail and SME portfolio for 500+ clients.
• Undertook due diligence of 150+ prospective clients for analysis of Fund based Working Capital and Term Loan requirements.
• Devised Strategy for NPA/Stressed Loan and contributed to their recoveries through active Negotiation and One Time Settlement.

IT Development & Strategy

• Collaborated with multiple teams globally to achieve 10+ models and applications for the client to recommend the optimum solution.
• Entirely developed state-of-the-art modules comprising a list of 100+ specifications of projects related to Customer Relationship Management and Telecom Mediation.
• Executed dynamically flexible modules for 50+ custom requests to address consumer behaviour in managing complex and varied subscriptions.
• Planned and devised solutions based on client feedback and, delivered upgrades to ensure additional business.