Project Management

• Spearheaded the Post-Go Live support of the SAP MDG Equipment Module in a short period, which helped in reducing the defect count by 50%.
• Led a team in coordination with a third party contractor to deliver the UxLoader application for the client. Proactively guided the users through UAT which helped reduce the defect count by 60% and improved the application’s efficiency by 40%.
• Single-handedly implemented an alternative approach to creating the LATAM repositories in MDM, saving almost 90 hours of manual effort.

Operational Efficiency

• Modified the workflow process in MDM which resulted in 80% time saving and an annual cost-saving of approximately USD35,000.
• Attained a reduction of 50+ service requests, time-saving of almost 80%, and an annual cost saving of approximately USD1,400 by automating the finish-code creation process in MDM.
• Achieved a reduction of 30+ service requests and cost reduction of approximately $1,000 by automating the deletion of withholding tax in MDM.

Business Analysis 

• Provided consulting support to the business users by diligently understanding their requirements and reduced the monthly ticket count by 50% through cooperation with other teams and flawless implementation of the resolutions.
• Coordinated and proposed solution approaches for global MDM template implementation, when the parent company merged with another Mexican company.
• Proactively identified the technical and functional bottlenecks, and worked with other teams on resolutions to bring in more validations and derivation rules in the MDM application to improve the master data quality.