Satyam Prabhakar

Satyam Prabhakar

29 years

Sales & Marketing professional with experience in Account Management, Client and Vendor Relationships, Employer Branding, Technical Support and Operations in e-commerce start-up and IT/ITES ecosystem.

  • E - Commerce
  • ...

... Functional Expertise

  • Sales & Marketing

... Education

  • B.E. (Electronics & Communication), Global Academy of Technology, Bangalore, Visvesvaraya Technological University (VTU), Belgaum (2014).

... Achievements

  • Promoted within a record 7 months into the organization (HP Inc) for consistently exceeding expectations in performance metrics.

...
Work Experience | 61 months

  • 61 Total Months
  • 36 Metacrust Pvt. Ltd.
  • 20 HP Inc.
  • 5 Firstsource Solutions Pvt. Ltd.

... Career Highlights

Business Management/Development

  • Managed pre-sales and business development activities by gathering requirements from clients, proposing solutions as per the business fitment and timely submission of technical and commercial proposals.
  • Administered brand awareness by promotions through various channels. Organized and led focus groups for top of funnel marketing initiatives.
  • Generated high revenue for the firm and ensured that the team met deliverables within the budgetary requirements.
  • Performed Likert feedback analysis to identify the improvement areas and communicated the same to technical teams for product improvisation.
  • Managed accounts for Key Customers across India and worked on retention strategies by incentivising the association with the firm.

Leadership

  • Led a team of 23 business development executives to rapidly expand the market presence of the newly launched ecommerce platform by engaging 150+ vendors and helping them achieve greater sales through the marketplace.
  • Successfully led and trained talent in the organization and helped them align to the company culture through extensive support and guidance.
  • Performed effective stakeholder management, gaining opportunities to create value for the company through multiple tactical and strategic initiatives.

Client/Consumer Management

  • Successfully appointed 3 POCs in the strategic locations of coal mining in India to ensure faster service delivery thus raising customer satisfaction levels.
  • Resolved critical issues and handled consumer complaints with the products in record TAT.
  • Performed Market Research & Analysis by collecting data from the customers and analysed the trends to develop actionable intelligence for the company.