Sales & Marketing professional with experience in Account Management, Client and Vendor Relationships, Employer Branding, Technical Support and Operations in e-commerce start-up and IT/ITES ecosystem.
E - Commerce
Sales & Marketing
B.E. (Electronics & Communication), Global Academy of Technology, Bangalore, Visvesvaraya Technological University (VTU), Belgaum (2014).
Promoted within a record 7 months into the organization (HP Inc) for consistently exceeding expectations in performance metrics.
Work Experience | 61 months
36Metacrust Pvt. Ltd.
5Firstsource Solutions Pvt. Ltd.
Managed pre-sales and business development activities by gathering requirements from clients, proposing solutions as per the business fitment and timely submission of technical and commercial proposals.
Administered brand awareness by promotions through various channels. Organized and led focus groups for top of funnel marketing initiatives.
Generated high revenue for the firm and ensured that the team met deliverables within the budgetary requirements.
Performed Likert feedback analysis to identify the improvement areas and communicated the same to technical teams for product improvisation.
Managed accounts for Key Customers across India and worked on retention strategies by incentivising the association with the firm.
Led a team of 23 business development executives to rapidly expand the market presence of the newly launched ecommerce platform by engaging 150+ vendors and helping them achieve greater sales through the marketplace.
Successfully led and trained talent in the organization and helped them align to the company culture through extensive support and guidance.
Performed effective stakeholder management, gaining opportunities to create value for the company through multiple tactical and strategic initiatives.
Successfully appointed 3 POCs in the strategic locations of coal mining in India to ensure faster service delivery thus raising customer satisfaction levels.
Resolved critical issues and handled consumer complaints with the products in record TAT.
Performed Market Research & Analysis by collecting data from the customers and analysed the trends to develop actionable intelligence for the company.