Business Management/Development

• Managed pre-sales and business development activities by gathering requirements from clients, proposing solutions as per the business fitment and timely submission of technical and commercial proposals.
• Administered brand awareness by promotions through various channels. Organized and led focus groups for top of funnel marketing initiatives.
• Generated high revenue for the firm and ensured that the team met deliverables within the budgetary requirements.
• Performed Likert feedback analysis to identify the improvement areas and communicated the same to technical teams for product improvisation.
• Managed accounts for Key Customers across India and worked on retention strategies by incentivising the association with the firm.

Leadership

• Led a team of 23 business development executives to rapidly expand the market presence of the newly launched ecommerce platform by engaging 150+ vendors and helping them achieve greater sales through the marketplace.
• Successfully led and trained talent in the organization and helped them align to the company culture through extensive support and guidance.
• Performed effective stakeholder management, gaining opportunities to create value for the company through multiple tactical and strategic initiatives.

Client/Consumer Management

• Successfully appointed 3 POCs in the strategic locations of coal mining in India to ensure faster service delivery thus raising customer satisfaction levels.
• Resolved critical issues and handled consumer complaints with the products in record TAT.
• Performed Market Research & Analysis by collecting data from the customers and analysed the trends to develop actionable intelligence for the company.