Santosh Kumara K

Santosh Kumara K

32 years

Certified scrum master and multiple Shining Star award winner with more than 5 years of international work experience and an overall IT experience of more than 9 years in Banking and Telecom domains.

  • Banking & Financial Services
  • ...

... Functional Expertise

  • Consulting

... Education

  • Bachelors in Engineering (Computer), PICT, University of Pune.

... Achievements

  • Received Shining Star Award two times at JP Morgan Chase & Co. 
  • Awarded for outstanding contribution to community care at Amdocs, Cyprus.

... Certifications

  • Scrum.org certified Professional Scrum Master.
  • Asian School of Cyber Law’s certified Cyber Crime Investigator.

...
Work Experience | 114 months

  • 114 Total Months
  • 45 JP Morgan Chase & Co
  • 69 Amdocs
  • 66 International

... Career Highlights

Leadership

  • Spearheaded a team of fresh recruits, mentored, and trained them to ensure a flawless delivery of a project for US Cellular Corporation (USCC), which involved 18 million transactions per month.
  • Led the implementation of a solution that involved processing a large set of data to track bankrupt customers that increased success rate by 24%.
  • Responsible for achieving successful connectivity with the Risk team; ensuring smooth retrieval of information pertaining to at least 1500 customers every month.

Project Management

  • Managed and coordinated the entire project release management process of multiple applications to ensure several successful deployments, which met the needs of over 1000 users and several customers in turn. 
  • Automated the process of manual verification for the telecom giant SPRINT, which saved several   man hours per week and decreased the production ticket volume by 18%.

Business Analysis

  • Worked with authorities and business stakeholders closely to understand and bypass the rule engine to decrease the granting time.
  • Designed along with senior architects, implemented, and delivered a major transformation from 3G to VoLTE for telecom giant USCC for billing in the roaming line of business.

Team Management

  • Led the team of project associates as a scrum master and worked closely with Product Owner for multiple sprints, involved in capacity planning, and ensured the sprint ceremonies were run smoothly. 
  • Coordinated with multiple teams and ensured the processing of loans was not hampered during the transition of bridging the security gap by using the latest technology.