Spearheaded a team of 6 foreign nationals in Sweden & France, reporting maximum defects (40+) as compared to teams operating in other countries.
For a Europe based project, led a delivery team of 6 members, resolved critical tickets in early phases & guided team in resolving their tickets. Offered ‘Delivery Architect’ role by client based on excellent performance.
Customer and People Management
Regular meetings with 10+ customers including Vodafone, Samsung, Sony, Microsoft, Alcatel, Huawei, Motorola in U.K. for over 3 years.
Headed multiple teams across projects in India and abroad.
Reported 250+ defects within 5 months for EDGE-Computing project, in which 80+ defects in a year were reported before, hence significantly increasing product quality.
Tested 5 devices weekly from different manufacturers within onsite project, reporting 15 defects daily, delivering quality products, meeting SLA.
Got subsequent onsite opportunities due to dedication & quality centric approach.
While in Innovation team, delivered prototype for a network solution within 3 months.
In United Kingdom, worked independently for 3 years taking full ownership, helping management in retaining contract for another tenure.