Ritika Ratna

Ritika Ratna

31 years

A dynamic IT professional with extensive experience in Quality Assurance, Service Delivery, Business Analysis, and Product Management for Media and Technology, E-commerce, and Life Sciences domain.

  • IT & ITES
  • ...

... Functional Expertise

  • Operations
  • Consulting

... Education

  • B.Tech (Electronics and Electrical), Kalinga Institute of Industrial Technology, KIIT University Bhubaneswar (Odisha).

... Certifications

  • Application Tester Certification from Accenture.

Work Experience | 94 months

  • 94 Total Months
  • 55 Quintype Technologies India Pvt Ltd
  • 39 Accenture Services Private Limited

... Career Highlights

Quality Engineering & Development

  • Automated the web applications that reduced the execution time significantly, thus accelerating the delivery of the product to the clients.
  • Developed dashboards for analysis of delivery risk metrics in a pivotal software migration project that led to optimization and organization of data.
  • Drove product teams in a critical migration project with a defect-free Go-Live, leading to appreciation from the stakeholders.
  • Configured accounts and infra of the new clients for the usability of the products.
  • Single-handedly managed the data validation for the data collected by the users and converted them to reports.

Business Analyst

  • Coordinated and organized meetings across multiple teams including development team, testing team, configurator team, sales team, and managers to ensure successful implementation and smooth deliveries of the projects.
  • Conducted business analysis and requirements gathering sessions to review the scope of the project and identified and reported the requirement gaps to the key business holders.
  • Tracked user stories using trackers and prioritized the backlog for the continuous delivery process.

Project Management 

  • Spearheaded a team of QA associates in the development of QA technical aids to ensure timely delivery of the projects.
  • Mitigated risks through careful analysis of the test results, and anticipated and managed the changing requirements.
  • Implemented processes and tools best suited to each project by incorporating agile approaches.
  • Devised strategies on improvising internal communication by conducting weekly meetings and distributing an information handout, resulting in efficient solution implementation.
  • Coordinated with the higher management in streamlining the overall processes, increasing the overall visibility of the project.
  • Refurbished unstructured  QA processes resulting in reduced TAT.