Divya Khailani

Divya Khailani

... ...
27 years

A Systems Operation Senior Analyst with 57 months of experience in Banking Domain for Wells Fargo. Worked as a part of the eBrokerage IT Production Support team. Expertise in Service Operations including Availability Management, Change Management, Incident and Business Continuity Management.

  • IT / ITeS

... Functional Expertise

  • Operations

... Committee

  • Professional Mentorship Programme Committee

... Achievements

  • Awarded Wells Fargo Champion 2018 – Quarter 4 for consistent and outstanding delivery over the years.
  • Received Achieving Excellence Award 2017- Quarter 1 demonstrating excellence.
  • Received two fast track promotions in 2018 and 2021 in 55 months experience for excellence in expertly handling various production events and R&R activities.
  • Secured 2nd place in in Table Topic Contest Toastmasters Division C District 92 in 2020. 

...
Work Experience | 57 months


... Career Highlights

Systems Operations Senior Analyst - Wells Fargo
Project Management 

  • Founding member of the eBrokerage team in Wells Fargo India post project handover from Cognizant in July 2016.
  • Managed 100+ live events for Wells Fargo Advisors (WFA) including Data center and site outages first hand as part of Incident Management for rapid service restoration impacting 1L+ customers.
  • Worked as the Point of Contact from the team for Domain Name System (DNS) Management during cloud migration.
  • Handled Patch planning and Execution, troubleshooting both Internet and Intranet Applications to ensure system availability greater than 99.5%.
  • Worked as part of Technology Change Management team to implement Changes in the IT Infrastructure with minimal risks and no service interruption.
  • Worked with several vendors to improve the availability of market data without any hiccups for end users.

Quality Assurance

  • Performed Disaster Recovery simulations to preemptively validate systems availability and functionality.
  • Provided Knowledge Transfer (KT) sessions to 10+ new recruits to maintain knowledge base and standards.
  • Ensured timely resolution & troubleshooting of issues impacting customers to increase brand trust & value.