Business Development Manager, Industry Services- Siemens Digital Industries
Digital Transformation - Project Management 

• Conceptualized and released the 24/7 active customer service request touchpoint - ‘Online Service request’ form, reducing ticket creation and first response time by 2 hours. 
• Spearheaded the roll out a global digital tool - ‘Service Mall’, to automate Spare part orders for major industrial players, reducing order time by 7 days.
• Led implemenation of ‘SIFIX’, a web-based workflow managing App for real time tracking of motor repairs, integrating and automating over 140 workflow tasks for 15 internal and 50 external stakeholders.

Marketing Strategy

• Planned and deployed marketing strategies for Digital Industry Services portfolios and customer touchpoints enhancing proactive sales from 19% to 31% in 3 years.
• Supervised a market study and designed elaborate questionnaire to forecast the manufacturing market segment for digitalization portfolios in India.
• Executed design plans, event schedules and marketing campaigns for major Industrial exhibitions.

Service Strategy and Culture

• Responsible for Service Contracts portfolio managementand governance. 
• Roll out of pricing strategies and business gudielines for product service business.
• Worked on global projects like ‘Future of Industry Services 2025’ and ‘Use cases for using AI in service’, as part of the global talent circle.
• Delivered Service culture workshops for 250 employees and 130 external partners.