Divya Rana

Divya Rana

32 years

9+ years of Experience in heading Operations, managing clients, Crisis management and Conflict Resolution, Human Resources Management, Leading large team for Managing own Security Services Business. Appreciated by major clients (IOCL and IDBI) for Providing Great Service Delivery.

  • Engineering
  • Manufacturing
  • ...

... Functional Expertise

  • Human Resources
  • Operations

... Education

  • Bachelors of Engineering (Electronics), Thapar University, Patiala.

... Achievements

  • Letter of Recognition for Leadership by IOCL executive Director.
  • Letter of Commendation for Excellent Service Delivery by IDBI Currency Chest.
  • Certification of Appreciation – DRDO Research for Novel Indigenous Low-Cost Snow depth measuring instrument – of Strategic importance.
  • Degree of Excellence and District Topper in erstwhile 2 districts- Class 12th.
  • Certificate of Talent for Distinctive Performance – AITSE (All India Talent Search Examination).

Work Experience | 113 months

  • 113 Total Months
  • 86 Field Security Agency
  • 27 Eagle Eye Security

... Career Highlights

Operations Management and Client Management

  • Managed day to day operations of the firms while leading 350+ employees and ensuring the quality services to the clients. 
  • Ensured Security of accumulated cash of Rs.1400 Cr during Demonetization for a large banking client.
  • Achieved Quality Service Delivery level at 97.1% for 3 years in IDBI by Continuous Client engagement and feedback. 
  • Ensured 100% Compliant System with The Labour Laws and Regulations and maintained Financial Integrity.
  • Performed Risk Assessment and Vulnerability Analysis of clients.
  • Helped set up multiple “Emergency and Quick Reaction Teams” for clients.
  • Established the Entire Project Governance Structure including Team Hierarchy, Standard Operating Procedures and charter of duties as per the requirements of the clients.
  • Ensured smooth flow of information and Discipline amongst the workforce. 

Human Resource Management

  • Organized Recruitment, Selection, direction and staffing, establishing reporting mechanisms and communication systems.
  • Ensured 100 % Employment Retention Rate in IDBI over a period of 3 years. 
  • Increased Client Satisfaction by meeting the Client Requirements of Recruitment, Staffing and Training according to the needs of organization and Maintained Continuous employee engagement.
  • Handled End to End Payroll Process as Administrator.