Dharmender

Dharmender

29 years

Experienced IT software engineer in client engagement, business analysis, IT consulting, software solutions development, quality assurance and training management in Airline domain.

  • IT & ITES
  • ...

... Functional Expertise

  • Operations

... Education

  • B.Tech. (Electronics and Communications), Seth Jai Parkash Mukand Lal Institute of Engineering and Technology, Haryana.

... Achievements

  • Received STAR Performer twice in the Q2 2017 and Q4 2017.
  • Received monthly Individual summit awards thrice, each in Oct 2016, May 2017, and Feb 2018.
  • Received cash price of Rs.10,000 for outstanding business analysis support.
  • Awarded Best Trainee in Mphasis.

... Certifications

  • Cloud security level-1 certification under Talent Next program at Mphasis.

...
Work Experience | 60 months

  • 60 Total Months
  • 60 Mphasis

... Career Highlights

Business Analysis, Consulting & Solution development

  • Created Cost Estimations, project scheduling and software updates for flight schedules between airline partners and reduced manual effort by 66%.
  • Increased revenue generation and customer satisfaction by the implementation of real-time flight schedule update for other airlines.
  • Implemented Irregular Operations Product solution (IROPS) to reduce the manual process by 80% to manage passengers and received value appreciation cards.
  • Increased system efficiency for Minimum Connect Time (MCT) utility between Schengen and European regions.
  • Analysed Flight Schedule change package programs to create Visual Modelling and Program Specifications in Reservation Applications.
  • Enhanced the live flight status monitoring system.
  • Part of the POC creation team for mobile and web-based applications using Visual app (Mendix) development platform.

Quality Control 

  • Boosted system efficiency and reduced risks by providing solutions for 50+ system defects.
  • Reduce File depletion in the database by 90% for the Schedule Change process.
  • Created the customised test and test matrix reports for my tasks.

Training Management

  • Handled TPF, Airline business and technical training for two fresh batches each of 20 candidates.
  • Contributed as a trainer and mentor for team application training for new joiners and cross-trainings across different teams.