Key Accounts

• Achieved explosive market growth in a Red Ocean market in Kolkata by acquiring 50 new partners from the Dining-in space.
• Managed Key Accounts of restaurants by developing digital channel strategies for restaurants to drive visibility and business during low meal periods.
• Recorded the second-highest marquee corporate clients in February 2018, OYO.

Business Development & Operations

• Consistent performer, highlight being the Top Revenue Generator in OYO, achieving 190% of my target in March 2018 through the expansion of the Corporate channel.
• Drove customer acquisition by conducting regular competitive analysis and market trend analysis qualitatively and quantitatively.
• Conducted new initiatives to increase users and customers via college partnerships and on-site promotional activities to increase brand reach and visibility.
• Spearheaded process setup and monitoring of the Balance Transfer process streamlining for the sales team, resulting in a 21% reduction in floor rejection rates, and an increase in business worth AED 50,000 per month.

Client Relationship Management

• Improved referral rate by 20% through extensive relationship nurturing with long term and loyal customers.
• Reacquired 30 lost partners for my organization.
• Built a strong referral-based lead generation by concentrating on a ‘customer first’ approach to relationship development.